While planning yet another exciting event, Penta discovered efavormart.com and placed an order for some party goods. What a mistake! Everything seemed to be going well until we received a tracking number from UPS for a package that was scheduled for pickup but never actually picked up. Looking into the problem was an adventure full of frustration & occasional laughter.
Efavormart.com has no listed phone number & the one found on the Internet just ended up going to a voicemail, which no one returns calls from. However, there was an online chat feature available as their only form of communication. I don’t think anyone was actually worried until the customer service representative said “Please do not worry. Your package will arrive on time.” Perhaps, the consumer complaints we discovered AFTER placing the order didn’t make us feel any better either.
Numerous online chats went by with someone who refuses to speak with you on the phone or to give you any additional information, we had nothing left to do but to wait and hope the package actually arrives. Surprisingly it did and was on time, but the time & energy we spent on the package tracking is not something we can ever get back. So beware of the website efavormart.com or Ya-Ya Creations next time you party planning. Your best bet though is, of course, to contact Penta Events so we can deal with all the details for you and for your party to be stress-free.
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